Lane, David C., "From Discussion To Dialogue : How an interactive modeling process was used with managers to resolve conflict and generic meaning.", 1993

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Managers involved in the production and trading of a commodity had adopted conflicting positions regarding the macro-dynamic behaviour of output and revenues in their market. The tools of system dynamics were used to articulate the assumptions of the participants and, in so doing, support a dialogue in which the understanding that the managers had of the key variables could be altered. The eventual use of a small STELLA model allowed the managers to isolate two specific, micro effects from which the conflict emanated. Further idea sharing allowed a consensus to be achieved on those two and, furnished with this new understanding, the participants aligned behind a single view of the market’s behaviour.

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  • 1993
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