Wolstenholme, Eric F., "The Effectiveness of Management Information Systems", 1988

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There are a large number of references in the literature to the problem of evaluating Information Systems in terms of both efficiency (the technical aspects) and effectiveness (the user's view, and the effect the system has on the organisation). Whereas the efficiency can be defined clearly in mathematical terms, measurement of effectiveness tends to be subjective and is usually measured retrospectively (i.e. some time after installation) using a questionnaire approach, or by expensive simulators, prior to installation.This presentation deals with the initial thinking behind the development of a quick and less costly system dynamics approach to measuring effectiveness, by using a simple model to examine the effect the proposed system will have on the organisation into which it is to be installed.

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  • 1988
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