Online Content

1. Capelo, Carlos with João Dias, "Double Learning and Performance Improvement with the Balanced Scorecard – A Simulation-Based Experiment"

Type:
Document
Date Created:
2005 July 17-2005 July 21
Collection:
System Dynamic Society Records
Collecting Area:
University Archives
Collection ID:
ua435
Parent Record(s):
23d738ba88f8333bc39725f9cb5bd0b8, 3c582e6f5cf305ef0030c7471b499022, and cc5bb0ac12a5b68b26b1583548898dae
Thumbnail Path Ss:
/downloads/sn00bg44s?file=thumbnail
System Modified Dtsi:
2020-01-02T19:31:39Z
Description:
Kaplan and Norton propose a double-loop process that integrates the concepts of Balanced Scorecard and Strategy Map to support managers to define and implement the firm strategy more effectively. The BSC is a performance management system based on a set of few and critical indicators. These key performance indicators are linked together in a causal diagram that represents the hypotheses about the strategy. This approach supports what Argyris calls double-loop learning which facilitates the strategic learning of managers and leads to better performance. This type of learning produces changes in manager assumptions about cause-and-effect relationships and leads to a better understanding of the context, what means a process by which managers can explicit and improve their mental models about the business system. This article describes a simulation-based research for testing a system of hypotheses about the influence of the BSC approach on strategic learning and performance, which uses a System Dynamics-based micro world.