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1. Diehl, Ernst, "Proactive Maintenance and Reactive Repair"
- Type:
- Document
- Date Created:
- 1996
- Collection:
- System Dynamic Society Records
- Collecting Area:
- University Archives
- Collection ID:
- ua435
- Parent Record(s):
- 227da936724c4223c5a64764d3922694, ca4810593b2703dcaa087957ab13af91, and 23d738ba88f8333bc39725f9cb5bd0b8
- Thumbnail Path Ss:
- /downloads/br86bm637?file=thumbnail
- System Modified Dtsi:
- 2020-01-02T18:55:44Z
- Description:
- Each month a major telephone company receives 200, 000 calls from customers who have a problem with their telephone service. The company places a high emphasis on reducing the repair cost caused by high volume of complaints. Using a simulation model, the company wants to understand how more proactive maintenance can reduce the need for repair calls. The simulation model presented in this paper reveals that within a proactive maintenance we need to distinguish between at least 3 different policy levers: (1) Discover the problem before the customer notices it: (2) Do the repair with such a quality that you do not have to repair the problem twice.; (3) Make your physical plant more reliable. The stimulation model allows the company to allocate investments in each of the 3 areas and to test which investment mix fits the overall company objectives best.