Online Content

1. Bayer, Steffen with David Gann and Ammon Salter, "Balancing Work – Bidding Strategies and Workload Dynamics in a Project-Based Professional Service Organisation"

Type:
Document
Date Created:
2005 July 17-2005 July 21
Collection:
System Dynamic Society Records
Collecting Area:
University Archives
Collection ID:
ua435
Parent Record(s):
23d738ba88f8333bc39725f9cb5bd0b8, 3c582e6f5cf305ef0030c7471b499022, and cc5bb0ac12a5b68b26b1583548898dae
Thumbnail Path Ss:
/downloads/ks65hv81f?file=thumbnail
System Modified Dtsi:
2020-01-02T19:31:15Z
Description:
Project-based professional service organisations supply their services as tailored or one-off projects for specific clients. The particular form of their organisation, the character of their relationships with their clients necessary to deliver highly customised projects and the non-routine, creative nature of the work come together in a way which makes the management of these service firms particularly demanding. A common challenge is fluctuation in the workload. While this is partly influenced by changes in demand, the external environment does not provide a comprehensive explanation and the interaction between business processes and project processes needs to be examined. In providing a generic explanation of the causes of workload fluctuation as well as an assessment of different bidding strategies based on a system dynamics model, this paper aims to help to advance the theoretical understanding of the project-based professional service organisation and ultimately to help to provide tools for its managers.