Gloria Patmore, a Civil Service Employees Association (CSEA) member and cook at the Great Valley Residential Center in western New York. When the kitchen is short on staff, youth development aides are brought in to help, leaving other services understaffed. As a result, CSEA has reached out to the New York State Office of Children and Family Services to discuss concerns union members have with communication, policy, staffing and regulations. The CSEA is New York State's largest union.