Civil Service Employees Association (CSEA) members Jim Peterniti, left, a maintenance assistant, and General Mechanic Rod Mitchell, who work to maintain the Great Valley Residential Center in western New York, despite understaffing at the youth facility. Many CSEA members who work for the New York State Office of Children and Family Services say the agency has become a rudderless ship. CSEA, New York State's largest union, has reached out to the Office of Children and Family Services to discuss concerns union members have with communication, policy, staffing and regulations.