Ansah, John with David Matchar and Lukas Schoenenberger "Mapping the dynamic complexity of chronic disease care in Singapore: using group model building in knowledge elicitation", 2018 August 7 - 2018 August 9
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FullscreenREYKJAVIK, ICELAND & THE 36™ INTERNATIONAL CONFERENCE OF THE SYSTEM DYNAMICS SOCIETY Mapping the Dynamic Complexity of Chronic Disease Care in Singapore: Using Group Model Building in Knowledge Elicitation John P. Ansah, David Matchar, Lukas Schoenenberger Duke-NUS Medical School 0:00- & Problem Statement * Due to aging population, the healthcare system designed for a younger population needing episodic and disease-oriented care have been showing signs of systemic stress. * This is evident in: (a) high bed occupancy rates in acute hospitals (b) overburdened SOCs (c) increasing ED utilization and (d) long waiting time for admissions. * It has become evident to policy-makers that change is needed in outpatient services for a new demographic reality. 0:30- Suse . . ® Approach or Dynamic Hypothesis 2:00- Healthy, at risk Numb er of Stable chronic condition Complicate d chronic condition n health doctor Doctor- patient \j—.. -§ relationshi wh Building I oe relationship s waiting ume Clinic volume I Positive I~ patient experienc Change e in positive patient experien ce Provid er work life Attractivene ss of clinic
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- This study describes a group model building (GMB) exercise which aims to develop a deeper understanding of the dynamic complexity of chronic disease care delivery within a primary care setting in Singapore, leveraging on the insights of stakeholders with personal and institutional knowledge of the healthcare system. A GMB exercise, which included 50 stakeholders, was used to develop the qualitative model. The qualitative model helped to bring a feedback perspective to understanding the dynamic complexity of chronic disease care delivery. The feedback perspective helped in identifying the systemic issues within chronic disease care delivery, which has the potential to inform system-wide interventions and policies to improve health. Enhancing chronic care in Singapore will require an enhancement of both the capacity and capability of the primary care sector.
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- March 10, 2026
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