A required feature of a Long-Term Disability (LTD) insurance policy is its method of calculating Basic Monthly Earnings (BME), which determines how much a disabled customer will be paid. Most BMEs conform to some standard formula. However, to increase sales of its LTD policies, a large U.S.-based LTD company increased its use of Non-Standard BMEs (NSBME), which led to more errors and higher costs. Our model tested various processing approaches and found the optimal way to process these claims: an even mix of low-level Disability Benefits Specialists (DBS) and mid-level Benefits Financial Consultants (BFC). The costs of the BFC review were offset by the savings from all the errors they detected. Also, suspecting that he company’s reliance on NSBMEs was an example of the “Fixes that Fail” and “Shifting the Burden” systems archetypes, we found that eliminating this practice was the highest leverage policy of all.

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Date created

• 2006 July 23-2006 July 27

Type

• Document

Processing Activity

• Processing documentation available at: https://wiki.albany.edu/display/SCA/Processing+Ingested+Digital+Files

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• Creative Commons BY-NC-ND Attribution-NonCommercial-NoDerivs 4.0 International

  
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ITEM CONTEXT

Part of

32937c7b43e3e015509bb71fd40d2054

Scope and Contents

Part of

23d738ba88f8333bc39725f9cb5bd0b8

Scope and Contents

Part of

f9377a3ac7b50b1fca5e04fb6d679ec2

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Collection

System Dynamic Society Records

Scope and Contents

Collecting area

• This collection is part of the University Archives