Between 1994 and 1995 the Office of Regulatory and Management Assistance (ORMA) of New York State became interested in reengineering the processes whereby it interacted with the public. Specifically, the agency was having difficultly responding to phone inquiries for business permits automated voice response customer service system. ORMA approached the Center for Technology in Government (CTG), a research and development unit of New York State Government, requesting that such system be developed on a prototype basis and evacuated for feasibility.

This is the whole item.

Date created

• 1996

Type

• Document

Processing Activity

• Processing documentation available at: https://wiki.albany.edu/display/SCA/Processing+Ingested+Digital+Files

License

• Creative Commons BY-NC-ND Attribution-NonCommercial-NoDerivs 4.0 International

  
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ITEM CONTEXT

Part of

227da936724c4223c5a64764d3922694

Scope and Contents

Part of

ca4810593b2703dcaa087957ab13af91

Scope and Contents

Part of

23d738ba88f8333bc39725f9cb5bd0b8

Scope and Contents

Collection

System Dynamic Society Records

Scope and Contents

Collecting area

• This collection is part of the University Archives