Ineffective policies of the resource management in services businesses can produce undesirable effects such as oscillation between acquisition and release of workforce, and amplified oscillation of workforce level through the stages of the service processes. We apply control theoretic principles in managing workforce to see how various PID feedback control schemes can improve costs, utilization and stability of workforce in response to demand disturbance in services supply chain. Our study through a system dynamics model indicates that effective combination of PID feedback control schemes can produce desirable policies of workforce resource management.

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Date created

• 2010 July 25-2010 July 29

Type

• Document

Processing Activity

• Processing documentation available at: https://wiki.albany.edu/display/SCA/Processing+Ingested+Digital+Files

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• Creative Commons BY-NC-ND Attribution-NonCommercial-NoDerivs 4.0 International

  
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ITEM CONTEXT

Part of

17bfad39e1d09bfe17f82d7ae001449f

Scope and Contents

Part of

23d738ba88f8333bc39725f9cb5bd0b8

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Part of

516b485dacfb3c26da448243f0948912

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Collection

System Dynamic Society Records

Scope and Contents

Collecting area

• This collection is part of the University Archives