Project-based professional service organisations supply their services as tailored or one-off projects for specific clients. The particular form of their organisation, the character of their relationships with their clients necessary to deliver highly customised projects and the non-routine, creative nature of the work come together in a way which makes the management of these service firms particularly demanding. A common challenge is fluctuation in the workload. While this is partly influenced by changes in demand, the external environment does not provide a comprehensive explanation and the interaction between business processes and project processes needs to be examined. In providing a generic explanation of the causes of workload fluctuation as well as an assessment of different bidding strategies based on a system dynamics model, this paper aims to help to advance the theoretical understanding of the project-based professional service organisation and ultimately to help to provide tools for its managers.

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Date created

• 2005 July 17-2005 July 21

Type

• Document

Processing Activity

• Processing documentation available at: https://wiki.albany.edu/display/SCA/Processing+Ingested+Digital+Files

License

• Creative Commons BY-NC-ND Attribution-NonCommercial-NoDerivs 4.0 International

  
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ITEM CONTEXT

Part of

cc5bb0ac12a5b68b26b1583548898dae

Scope and Contents

Part of

3c582e6f5cf305ef0030c7471b499022

Scope and Contents

Part of

23d738ba88f8333bc39725f9cb5bd0b8

Scope and Contents

Collection

System Dynamic Society Records

Scope and Contents

Collecting area

• This collection is part of the University Archives