The purpose of this paper is to show some of the schemes used by systems researchers and consultants to collect data about their clients' perceptions of problem situations. These various schemes--which use both words and graphics, consisting more or less of curved lines and arrows-- are useful for                1. helping clients express their perception of a problem situation                2. organizing clients' thinking                3. helping to overcome traditional rivalry between individuals and between groups                4. helping “to create a consensus and commitment to action in a team” (Eden, 1988,2).My paper will discuss three such schemes, proceeding from the 'soft' systems methodology (Checkland, 1981); then 'cognitive mapping' (Eden, 1988); and finally, two system dynamics studies dealing with health care systems.

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Date created

• 1989

Type

• Document

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• Processing documentation available at: https://wiki.albany.edu/display/SCA/Processing+Ingested+Digital+Files

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• Creative Commons BY-NC-ND Attribution-NonCommercial-NoDerivs 4.0 International

  
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ITEM CONTEXT

Part of

a656a490ae4bb95659d385b98804153f

Scope and Contents

Part of

23d738ba88f8333bc39725f9cb5bd0b8

Scope and Contents

Part of

229aea09844305a482784be9fca550ff

Scope and Contents

Collection

System Dynamic Society Records

Scope and Contents

Collecting area

• This collection is part of the University Archives