In this paper a case study is described in which a consultancy method based upon participative modeling was used to support strategic decision making in the field of operations. In this case study the Dutch client company faced serious logistical and financial problems after an attempt to attain competitive advantage through drastic improvement of it delivery speed. The modeling project produced several valuable insights. These insights have resulted in a better logistical performance at lower cost. The participative approach taken in the project has made implementation of the recommendation resulting from the project easier. It has also resulted in a better quality of systems thinking and a better understanding of the operations system throughout the company. In short, in organizational learning. This case study has been conducted within a research project aimed at the development of a modeling orientated consultancy method to support strategic decision making in operations. Several observations made in this case study with respect to the development of this consultancy method are discussed.

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Date created

• 1992

Type

• Document

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• Processing documentation available at: https://wiki.albany.edu/display/SCA/Processing+Ingested+Digital+Files

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• Creative Commons BY-NC-ND Attribution-NonCommercial-NoDerivs 4.0 International

  
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c1647c2958efc6aa1703a2b3e2d5c65f

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68f8be4710ef70435fee8d3c8bf4c1f7

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Collection

System Dynamic Society Records

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Collecting area

• This collection is part of the University Archives