Bentham, J. B. with A. G. de Visscher, "Systems Thinking and its Influence on Operational Culture", 1994
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This paper reviews a recent period of change in traditional manufacturing environment of a large oil refinery, and the role of systems thinking techniques in this development process. The focus in on how the gradual adoption of these methods as part of normal working practices has contributed to changes in attitudes, behavior and performance. Attention is directed to the way the methods are themselves proving to be a vehicle for cultural development, as well as being of the toolkit used to analyse specific issues.