This paper reports an action research study in which we applied Edgar Schein’s process consultation approach to a cross-functional problem in a large academic teaching hospital. The project task force was charged with investigating a hypothesized effect of poor lab turnaround time on the risk of probable discharges being postponed until the following day, thereby increasing average length of stay and associated hospital operating costs. The tools we used at different stages of our process included group facilitation, interviews, process flowcharts, systems thinking with causal loop diagrams, and what-if analysis with a system dynamics simulation model. Through facilitation of the task force’s work, we were able to reorient each constituent group’s perspective from a parochial to a systemic view, greatly improving the task force’s functioning and chances for successful sustainable improvement.

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Date created

• 2005 July 17-2005 July 21

Type

• Document

Processing Activity

• Processing documentation available at: https://wiki.albany.edu/display/SCA/Processing+Ingested+Digital+Files

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• Creative Commons BY-NC-ND Attribution-NonCommercial-NoDerivs 4.0 International

  
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ITEM CONTEXT

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cc5bb0ac12a5b68b26b1583548898dae

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Part of

3c582e6f5cf305ef0030c7471b499022

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Part of

23d738ba88f8333bc39725f9cb5bd0b8

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Collection

System Dynamic Society Records

Scope and Contents

Collecting area

• This collection is part of the University Archives