Paper describes an ongoing applied research project at KPN Telecom, the leading mobile and fixed telephony operator in the Netherlands. The project describes is aimed at developing a collaborative sales & operations planning business process at KPN that will support the ramp-up of new IP-based service offerings through KPN’s service supply network. Paper discusses root causes for why coordinating capacity and sales ramp-ups in the various stages of the chain is far more difficult in service than in manufacturing. Introduces workload as a key organising concept in collaborative supply chain coordination during ramp-ups. Describes project findings so far, which are still limited to conceptual simulation model development through group model-building workshops. Subsequent project results will be incorporated in the paper as these become available.

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Date created

• 2007 July 29-2007 August 2

Type

• Document

Processing Activity

• Processing documentation available at: https://wiki.albany.edu/display/SCA/Processing+Ingested+Digital+Files

License

• Creative Commons BY-NC-ND Attribution-NonCommercial-NoDerivs 4.0 International

  
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ITEM CONTEXT

Part of

298eed5a7fe199ac661be72f3a39f134

Scope and Contents

Part of

0619e689ce89476bfd3b88323c5a9410

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Part of

23d738ba88f8333bc39725f9cb5bd0b8

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Collection

System Dynamic Society Records

Scope and Contents

Collecting area

• This collection is part of the University Archives