The service industry has grown considerably in the last century and investments in operational improvements have increased. Operational investments decisions have a huge impact on the profitability of the organization not only at present but also in the future affecting the sustainability of the organization. The service-profit chain is a framework that brings together several components in the service delivery process. Evaluations of service operations based on the service-profit chain and others have taken a static approach without any consideration to the feedback structure. We develop a system dynamics model to evaluate the impact of number of courses offered on profitability of training services. This is accomplished by incorporating an optimization structure using the hill-climbing algorithm. The results from the simulation are then discussed along with validation of the model.

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Date created

• 2007 July 29-2007 August 2

Type

• Document

Processing Activity

• Processing documentation available at: https://wiki.albany.edu/display/SCA/Processing+Ingested+Digital+Files

License

• Creative Commons BY-NC-ND Attribution-NonCommercial-NoDerivs 4.0 International

  
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ITEM CONTEXT

Part of

298eed5a7fe199ac661be72f3a39f134

Scope and Contents

Part of

0619e689ce89476bfd3b88323c5a9410

Scope and Contents

Part of

23d738ba88f8333bc39725f9cb5bd0b8

Scope and Contents

Collection

System Dynamic Society Records

Scope and Contents

Collecting area

• This collection is part of the University Archives