The productivity of services has recently become the subject of intensive research. While most contributions here have focused on developing measurement concepts, so far little is known about the dynamics of productivity in service companies. Because productivity tends to increase if the service delivery process is enhanced and improved, there seems to be a link between incremental service innovations and the productivity of services. Therefore, this article analyzes the interaction of innovations and productivity over time in knowledge-intensive business services (kibs). A simple system dynamics model was constructed to examine these dynamics and interactions over the life cycle of an exemplary knowledge-intensive business service offer. First the system structure is developed using literature analysis. Second, several simulation runs and experiments are conducted, to obtain a deeper understanding of the interactions of service innovations and productivity. The paper closes with findings and conclusions.

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Date created

• 2012 July 22-2012 July 26

Type

• Document

Processing Activity

• Processing documentation available at: https://wiki.albany.edu/display/SCA/Processing+Ingested+Digital+Files

License

• Creative Commons BY-NC-ND Attribution-NonCommercial-NoDerivs 4.0 International

  
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ITEM CONTEXT

Part of

ab062956a014e30aaf02b44e9d33088e

Scope and Contents

Part of

23d738ba88f8333bc39725f9cb5bd0b8

Scope and Contents

Part of

b90fd81032b7dbf0c9f90f3dc3a33f1c

Scope and Contents

Collection

System Dynamic Society Records

Scope and Contents

Collecting area

• This collection is part of the University Archives