Gavine, A. W. with E.F. Wolstenholme, "An Appraisal of System Dynamics in Assessing the Impact of Computer Information Systems", 1990

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Any attempt to impose a computerized information system (CIS) upon an organization requires an assessment of its impact in terns of costs, benefits and procedural change. This paper briefly describes the capacity of the System Dynamics technique to capture the essence of an organization’s management structure and to assess, from a system-wide perspective, the impact of imposing a CIS. The paper employs, as a basis, two case studies set in a military context and a particular methodology developed with these applications in mind.The efficacy of system dynamics in assessing the true impact of CIS on the enterprise and the user, is appraised, based on a set of independent criteria. The significance of the methodology for CIS development generally is considered and encompasses an elaboration of its place in the software life cycle.

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  • 1990
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