Macedo, Julio with Rafael Ruiz Usano, "An Expert System for Conceiving Company Wide Quality Control Strategies", 1992
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Currently there are three methods for conceiving company wide quality control strategies, the participative approach, the simulation approach and benchmarking approach. All of these methods present shortcomings. This paper presents a new qualitative method based on system dynamics and an expert system that includes this new method. The expert system is applied to conceive the company wide quality control strategy of a manufacturing firm.