Kaplan and Norton propose a double-loop process that integrates the concepts of Balanced Scorecard and Strategy Map to support managers to define and implement the firm strategy more effectively. The BSC is a performance management system based on a set of few and critical indicators. These key performance indicators are linked together in a causal diagram that represents the hypotheses about the strategy. This approach supports what Argyris calls double-loop learning which facilitates the strategic learning of managers and leads to better performance. This type of learning produces changes in manager assumptions about cause-and-effect relationships and leads to a better understanding of the context, what means a process by which managers can explicit and improve their mental models about the business system. This article describes a simulation-based research for testing a system of hypotheses about the influence of the BSC approach on strategic learning and performance, which uses a System Dynamics-based micro world.

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Date created

• 2005 July 17-2005 July 21

Type

• Document

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• Processing documentation available at: https://wiki.albany.edu/display/SCA/Processing+Ingested+Digital+Files

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• Creative Commons BY-NC-ND Attribution-NonCommercial-NoDerivs 4.0 International

  
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cc5bb0ac12a5b68b26b1583548898dae

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3c582e6f5cf305ef0030c7471b499022

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Collection

System Dynamic Society Records

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Collecting area

• This collection is part of the University Archives