This paper emphasises on the question of how quality management initiatives influences business performance with particular emphasis to Australian manufacturing industries. The paper describes the finding of a pilot survey on quality conducted among manufacturing companies in the Geelong region of the Victoria state. The results of the survey have helped in understanding the transient nature of the quality management process. It transpires from the study that the industry managers have limited perception of the quality process. They fail to realise some of the important feedback loops of the quality management system. The paper attempts to identify the missing links and develop a comprehensive (and a more representative) causal model of quality management process.

This is the whole item.

Date created

• 1995

Type

• Document

Processing Activity

• Processing documentation available at: https://wiki.albany.edu/display/SCA/Processing+Ingested+Digital+Files

License

• Creative Commons BY-NC-ND Attribution-NonCommercial-NoDerivs 4.0 International

  
  Contact Us for questions or additional rights.

ITEM CONTEXT

Part of

12420ec6bd5f758d2b4dea59aabd75a9

Scope and Contents

Part of

23d738ba88f8333bc39725f9cb5bd0b8

Scope and Contents

Part of

b83f2ce2912343b559f967dd985da515

Scope and Contents

Collection

System Dynamic Society Records

Scope and Contents

Collecting area

• This collection is part of the University Archives