Kelly, Thomas G., "Looking at 'Human Factors' in the Automation of Job Service Offices – A System Dynamics Approach", 1983
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This paper presents a system dynamics model of human factors in the implementation of office automation in the Job Service. The model includes sectors representing model acceptance by managers, supervisors, professionals, and clerks with the various factors impacting on such acceptance. Since the perceived usefulness of the automated system for office performance is quite important (especially for managers), sectors representing workflow and efficiency are also included.