The Veterans Administration faces growing dissatisfaction with the delivery of one of its key services, Compensation and Pension (C&P). This paper focuses on the system surrounding the administration of C&P exams, which determine the extent of a veteran’s service-related disability. Many VHA facilities nation-wide are experiencing increasing service delays, along with reductions in exam quality and patient satisfaction. A system dynamics model was developed to determine the relationships between operational policies, management decisions, and process outcomes, and calibrated with data from one New England-area VA hospital. Simulation of system performance under various demand scenarios reveal the extent of the implicit the trade-off between resource flexibility, clinic utilization rates and patient wait-times. These scenarios are used to develop strategic policies to improve resource allocation and increase timeliness under highly variable demand conditions. Furthermore, alternate staffing models were tested against historic demand patterns, providing quantitative evidence for system redesign.

This is the whole item.

Date created

• 2012 July 22-2012 July 26

Type

• Document

Processing Activity

• Processing documentation available at: https://wiki.albany.edu/display/SCA/Processing+Ingested+Digital+Files

License

• Creative Commons BY-NC-ND Attribution-NonCommercial-NoDerivs 4.0 International

  
  Contact Us for questions or additional rights.

ITEM CONTEXT

Part of

ab062956a014e30aaf02b44e9d33088e

Scope and Contents

Part of

23d738ba88f8333bc39725f9cb5bd0b8

Scope and Contents

Part of

b90fd81032b7dbf0c9f90f3dc3a33f1c

Scope and Contents

Collection

System Dynamic Society Records

Scope and Contents

Collecting area

• This collection is part of the University Archives