This paper describes a multi-methodology approach used to reveal feedback dynamics operating in supply of, and demand for, skilled information and communications technology (ICT) employees. It describes how a large public service organization has had difficulty in adapting to rapid technological change, and how this has been exacerbated by employee shortages. The impacts of changing demographics of the workforce and society are investigated, along with how these factors impact upon attracting, recruiting, training, and retaining employees. The paper is as much about what is needed to achieve implementation success as it is about the effective application of tools and techniques in the development of strategy. It describes the lessons learnt when a system dynamics model of the supply of ICT skills was combined with a tool that enabled analysis of the risks that shortages would arise, and the consequent cost of those shortages to the organization.

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Date created

• 2008 July 20-2008 July 24

Type

• Document

Processing Activity

• Processing documentation available at: https://wiki.albany.edu/display/SCA/Processing+Ingested+Digital+Files

License

• Creative Commons BY-NC-ND Attribution-NonCommercial-NoDerivs 4.0 International

  
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ITEM CONTEXT

Part of

6cbae5a21467df4434abbc87da443217

Scope and Contents

Part of

ce498623f0349395d0a141a0525190a0

Scope and Contents

Part of

23d738ba88f8333bc39725f9cb5bd0b8

Scope and Contents

Collection

System Dynamic Society Records

Scope and Contents

Collecting area

• This collection is part of the University Archives