This paper demonstrates, in a system dynamics framework, the effects maintenance activities have on development of new software. Buoyant demand, rising backlog of work, increased delivery delay, pressure to increase programming productivity, and consequent rise in the number of defects in the software result in a fall of quality image of the company in the eye of its customers. Falling delivery delay and quality images can reverse the trend of orders. Added to this problem is the fact that the software industry today is experiencing large employee turnover. Hiring new programmers affect both productivity and quality of products. The simulation results display cyclic fluctuation of business over a 12-year period. The policy tests indicate that the policy of hiring experienced staff and of being able to retain them for a considerable length of time gives the best system behavior compared to the other policies.

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Date created

• 1995

Type

• Document

Processing Activity

• Processing documentation available at: https://wiki.albany.edu/display/SCA/Processing+Ingested+Digital+Files

License

• Creative Commons BY-NC-ND Attribution-NonCommercial-NoDerivs 4.0 International

  
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ITEM CONTEXT

Part of

12420ec6bd5f758d2b4dea59aabd75a9

Scope and Contents

Part of

23d738ba88f8333bc39725f9cb5bd0b8

Scope and Contents

Part of

b83f2ce2912343b559f967dd985da515

Scope and Contents

Collection

System Dynamic Society Records

Scope and Contents

Collecting area

• This collection is part of the University Archives