A dynamic model of maintenance services is presented in this paper. The focus is on the service (i.e. value co-creation) perspective and the main purpose of the model is to facilitate the understanding of the added value of services. Determining the monetary value of services is important since the pricing of services is based on the value rather than on the cost. The modeled services vary by their complexity and their effects on the system. The model was built to be a communication tool for customer and the service provider to enable shared understanding of the system and the effects of different collaborative services.

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Date created

• 2011 July 24-2011 July 28

Type

• Document

Processing Activity

• Processing documentation available at: https://wiki.albany.edu/display/SCA/Processing+Ingested+Digital+Files

License

• Creative Commons BY-NC-ND Attribution-NonCommercial-NoDerivs 4.0 International

  
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ITEM CONTEXT

Part of

28441c340962a2b363963713d1bba533

Scope and Contents

Part of

e35e9d46c0556df862a8fbb9e32d2143

Scope and Contents

Part of

23d738ba88f8333bc39725f9cb5bd0b8

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Collection

System Dynamic Society Records

Scope and Contents

Collecting area

• This collection is part of the University Archives