Roy, Rahul Kr. with P.K.J. Mohapatra, "A system Dynamics Based Methodology for Numerically Solving Transient Behavior of Queuing Systems", 1993
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The paper proposes a methodology, of building system dynamics models for queuing systems. The methodology is applied to a variety of queuing systems and it is observed that, the models so developed are more transparent than conventional state-transition diagram and incorporation of real life complexities are easier. In effect working out the transient and steady state behaviour of a wide variety of queuing system becomes easy without going into much mathematical tedium.