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The union kept its letters and memos according to those whose origins were national and those whose origins were local. Therefore, this series is divided into national and local subseries with folder titles retained exactly as the TTUU named them. Both subseries are arranged by year, then alphabetically by folder title within each year. The national subseries contains substantial incoming and outgoing correspondence from specific offices or people such as James Irvine (CWA vice-president) and Morton Bahr (CWA president) or presidents of locals in District One, which covers unions in New York, New Jersey, New England, and eastern Canada. The local subseries tend to be divided by group affiliation such as NYTel workers, stewards, and AT&T headquarters.

The bulk of the files in this series date from the 1980s and 1990s and belonged to Kim Young, executive vice president of Local 1112, with a smaller number of files originating from the office of the local's president Donna Conroy. The material documents ongoing union business, the local union's relations with AT&T and management, and day-to-day issues affecting unionized offices and members. Also included are efforts to prevent office closures and programs to assist union members when management decided to close offices. Other materials of interest are employee petitions, major company and union initiatives such as the "Safe Workplace Campaign"" which addressed ergonomic challenges faced by operators, and a run of the union's official newsletter, Traffic Calls, including its debut issue in 1949.