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The bulk of the files in this series date from the 1980s and 1990s and belonged to Kim Young, executive vice president of Local 1112, with a smaller number of files originating from the office of the local's president Donna Conroy. The material documents ongoing union business, the local union's relations with AT&T and management, and day-to-day issues affecting unionized offices and members. Also included are efforts to prevent office closures and programs to assist union members when management decided to close offices. Other materials of interest are employee petitions, major company and union initiatives such as the "Safe Workplace Campaign"" which addressed ergonomic challenges faced by operators, and a run of the union's official newsletter, Traffic Calls, including its debut issue in 1949.