The knowledge-based resources that a firm controls and leverages for competitive advantages are increasingly critical to success in the marketplace. However, the nature of these assets and their dynamic systems interactions are still poorly understood. This leads to undervaluation of their competitive worth, and even worse, counter-competitive management of the assets themselves. This presentation describes a system dynamics model, and resulting flight stimulator, which relate human and technical aspects of knowledge management with customer satisfaction and market penetration. The model was based on field-work with knowledge-management practitioners. The generic flight simulator provides decision makers with a low-risk dynamic practice field, where dialog, exploration of mental models, and organizational learning concerning knowledge concerning knowledge management are catalyzed. Although the simulator is not intended for prediction, participants do gain practical insight into important strategic and operational concerns, such as how can one know if a firm is leveraging its knowledge assets to best achieve long-term customer acceptance?

This is the whole item.

Date created

• 1996

Type

• Document

Processing Activity

• Processing documentation available at: https://wiki.albany.edu/display/SCA/Processing+Ingested+Digital+Files

License

• Creative Commons BY-NC-ND Attribution-NonCommercial-NoDerivs 4.0 International

  
  Contact Us for questions or additional rights.

ITEM CONTEXT

Part of

23d738ba88f8333bc39725f9cb5bd0b8

Scope and Contents

Part of

ca4810593b2703dcaa087957ab13af91

Scope and Contents

Part of

227da936724c4223c5a64764d3922694

Scope and Contents

Collection

System Dynamic Society Records

Scope and Contents

Collecting area

• This collection is part of the University Archives