Jones, Andrew with Elizabeth Krahmer, Rogelio Oliva, Nelson Repenning, Scott Rockart and John Sterman, "Comparing Improvement Programs for Product Development and Manufacturing: Results from Field Studies", 1996
ua435
The research described in this paper is part of a study being led by John Sterman and Nelson Repenning at the Massachusetts Institute of Technology. The overall study explores why even initially successful improvement programs often fail, and aims to help practitioners in designing sustainable improvement programs.Due to its role as part of this larger effort, the inital research has focused on exploring direct parallels with the case of Analog Devices as well as searching for additional tight interdependencies between improvement programs and a company's other organizational functions and routines. This paper focuses gives an overview of our research sites and the maor findings from the research. For a detalied description of research objectives and methods see Sterman et. al (1996) or visit or website.