Governments around the world have developed e-government programs hoping to obtain important benefits. However, many e-government projects fail to deliver their promises. Some of such failures are the result of a lack of understanding about the relationships among technologies, information use, organizational factors, institutional arrangements, and socio-economic contexts involved in the selection, implementation, and use of information and communication technologies (ICT), producing mismatches and unintended consequences. The paper proposes the use of institutional theory and dynamic simulation, particularly System Dynamics, as an integrated and comprehensive approach to understand e-government phenomena. The paper draws on the case of the e-Mexico program, particularly in the strategy to create web-based content to the citizen in the areas of education, health, economy and government. Using the same technological infrastructure and under the leadership of the same Federal Ministry, four different networks of government and non-government organizations engaged in the creation of Internet portals to create relevant content in these areas. Differences in institutional arrangements and organizational factors resulted on different technology enactments.

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Date created

• 2009 July 26-2009 July 30

Type

• Document

Processing Activity

• Processing documentation available at: https://wiki.albany.edu/display/SCA/Processing+Ingested+Digital+Files

License

• Creative Commons BY-NC-ND Attribution-NonCommercial-NoDerivs 4.0 International

  
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ITEM CONTEXT

Part of

4818cb531cdd68d6ec6af3f291216fc7

Scope and Contents

Part of

b3584c6b53c3f58e0202549d7d851f84

Scope and Contents

Part of

23d738ba88f8333bc39725f9cb5bd0b8

Scope and Contents

Collection

System Dynamic Society Records

Scope and Contents

Collecting area

• This collection is part of the University Archives