Markarian, Mihran with Roman Koziol, "System Dynamics: Taming Expert Systems in the Business World", 1991
ua435
The paper reports on a new approach for the building of Decision Support Systems based on System Dynamics and Expert Systems. The power of this approach is illustrated by using it to identify problems that exist within the production processes of a manufacturing company. System Dynamics was used to simulate the production processes and build the expert system. The simulation identifies the process where the problem exists, and the Expert System suggests possible causes to the problem and the solutions required to bring production back to normal.Stella was the System Dynamics tool used to gain a detailed understanding of the production processes and their interactions in order to build a simulation model. The influences from this simulation were used to structure the knowledge base of an expert system. While the expert system was an essential ingredient of the Decision Support System, the actual system that was used and its features were of secondary importance.This paper will benefit System Dynamic practitioners who are interested in: 1) simulating a process within an organisation., 2) the application of System Dynamics to solve a manufacturing problem.,3) the relationship between System Dynamics and building of Experts Systems., 4) the use of System Dynamics as a decision making/support tool in the manufacturing industry.
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