Mai, Thanh, "Towards a shared systems model of stakeholders in tourism development in the Cat Ba biosphere reserve of Vietnam", 2011 July 24-2011 July 28
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Tourism is a dynamic and complex system, which involves numerous stakeholders, each with different understandings of the system and holding different management objectives. These different expectations result in unforeseen conflicts among stakeholders that could negatively affect the development of tourism. This paper describes a participatory systems approach to develop a shared understanding amongst stakeholders of the tourism system in the UNESCO designated Cat Ba Biosphere Reserve in Vietnam.