Skelton, Sonia with Thomas Lynch, Craig F. Donaldson and M.H. Lyons, "Modeling Product Life Cycles from Customer Organization", 1995
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Increasing competition in markets, rapid advances in technology and changing organisational styles have contributed to a reduction in product life times and development cycles. The telecommunications industry is becoming very complex with a vast array of products and services, many of which are at least partially substitutable for one another. It is becoming increasingly important to have tools which help companies manage their service portfolio. This paper presents an investigation into product life cycles from perspective of customer choice. A simulation model, based on a system dynamics approach, was developed and the impact on market growth of various influences analysed. Results suggest the model may be used to investigate product life cycles and to evaluate and compare commercial strategies. This modelling activity provides a valuable insight into the potential predictability of product life cycles, the amount a telecommunications service provider may influence a product life cycle and the applicability of system dynamical analyses to an organisations commercial strategy